How sign-in works
HeyDrop has no passwords. You sign in with one of these methods:
Continue with Apple (Sign in with Apple)
Continue with Google
Continue with Email: we email you a 6-digit code. Type it on the Check your inbox screen. The code is entered automatically once all 6 digits are in.
Team members invited by their company sign in from the Welcome screen with Member of a Team? Click here →, using the same work email the invitation was sent to.
The most important rule: always use the same method
Your HeyDrop account is tied to the method you used the first time. Signing in with a different method (for example Google instead of Apple, or a different email address) does not show an error. It quietly creates a new, empty account. That is why you may see the onboarding again, or think your cards, contacts or subscription have disappeared. Nothing is lost: your data is still in your original account.
"My cards / contacts / subscription are gone" — how to fix it
Open HeyDrop and go to Settings → Log out.
On the Welcome screen tap Have an account? Sign In.
Choose the method you used when you first created your card. The Welcome Back screen marks the method you used last on this phone with a LAST USED label.
If you're not sure which method you used, try them one at a time: Apple first (most iPhone users), then Google, then Email with each work email you might have used.
If you used Sign in with Apple and chose Hide My Email, your account email looks like
[email protected]. Signing in with your real email address creates a different account, so always use Continue with Apple for that account.
Once you're back in the right account, your cards, contacts and subscription appear again. You can delete the empty account you created by mistake: while signed in to it, go to Settings → My account → Delete my account.
Can I change my login email?
No. The email (or Apple/Google account) you sign in with can't be changed in the app. The Work email shown on your card and in Settings → My account is just contact information. Changing it changes what people see on your card, not how you sign in.
If you need to move to a new login email, create a new account with the new email and set your card up again. If you have an active subscription, cancel it first in your Apple ID settings (see "Subscriptions, billing, receipts, cancel and refunds"), otherwise you will keep being charged on the old account.
Signing out
Go to Settings → Log out. You are taken straight back to the Welcome screen.
Using HeyDrop on a new phone
Install HeyDrop, tap Have an account? Sign In and use the same method as on your old phone. Everything (cards, contacts, subscription) is stored in your account, not on the phone.