HeyDrop Teams customers get help from a person on our team. This covers company admins and members of a company that pays for HeyDrop Teams.
How to reach us
In the Teams admin panel (app.heydrop.me): use the chat / contact support button.
In the HeyDrop app: Settings → Ask a question, or Cards → Team Cards → Contact Us.
When you write, say that you're a Teams customer and include your company name.
What to include
Your company name and the email of the team admin.
What you're trying to do, for example add seats, renew, change the admin, get an invoice, or connect a CRM.
For billing questions: where you paid. Either on the web (Paddle invoice) or in the iPhone app (Apple receipt).
For a problem with a specific person's card: their name and work email.
Common Teams requests we handle
Adding or removing cards and seats, or renewing a plan.
Invoices with your company details and VAT.
Moving a team bought in the iPhone app to the web admin panel.
Changing the team owner or admin email.
Plans for 100+ cards, custom domains and CRM integrations.
Individual (non-Teams) questions are answered instantly in the help center and by our assistant in chat.